Contributing Firms:
Asset Servicing
A recent survey of alternative fund managers shows the top reasons of those looking to switch service providers included improved service levels, improved quality of data and reporting, better technology and ESG capabilities. In relation to your own business experience, what areas are the current key drivers behind recent business wins?

Meliosa O’Caoimh, Country Head, Ireland, Northern Trust: Strategic alignment on technology, culture and servicing capabilities have consistently been cited as key reasons for our selection for significant mandates by investment managers throughout 2023. Clients seek confidence that their asset servicing provider has the global scale, extensive solution set and requisite levels of investment in technology to partner with them through future market cycles.
Meliosa O Caoimh
Meliosa O Caoimh

They are also looking for their asset servicer to support their data and digital requirements, and those of their investors well into the future. Additionally, with operating margins continuing to be under pressure, clients seek confidence in providers’ ability to support them in maximising operating efficiencies, including by leveraging technology.

Against today’s backdrop of constant change and uncertain market conditions, clients are seeking strategic alignment with their asset servicing provider to help reduce complexity in their business where possible and simplify business processes. They seek confidence in their asset servicer’s ability help them shape their operating models and meet their evolving requirements over the long-term.